About Us

Company
 
Netsys-America, LLC (d/b/a SC&T Direct and www.sct-direct.com), a Limited Liability Company headquartered in Millersville, Maryland, is the US Sales Office for the SC&T Brand of CCTV Security and Audio-Video Cabling Products manufactured in Taiwan. Netsys-America, LLC was created to bring you the finest quality Broadband Networking, CCTV Security & Audio-Video Cabling Products directly from the manufacturer. By doing so, we can ensure the best possible customer service and value for our Customers.

 

The manufacturer, Smart Cabling & Transmission Corp. of Taiwan has been a leading professional manufacturer in the field of CCTV Security and Audio-Video Cabling products since 2002. SC&T was founded to serve a growing demand for surveillance and audio-visual installation and since then have proudly designed and manufactured hundreds of audio-visual cabling extenders, converters, and parts that have helped partners accomplish millions of installation projects around the globe. Smart Cabling & Transmission Corporation, or SC&T for short, was born out of a need for more efficient and cost-effective connectivity, and that need exists and grows today. SC&T products are used in a wide range of projects, from transport, conference rooms and factories, to data analysis centers and automotive factories.
 
Policies
 
Ordering
 
United States Customers can place secure orders online 24 hours a day, 7 days a week at www.sct-direct.com or over the phone at 1-877-297-0224, Monday through Friday, 9:00AM to 5:00PM (EST), excluding holidays. After hours support will be provided on a best efforts basis. Please contact us here to inquire about ordering instructions for customers outside of the United States.

 

Note: Prices on the www.sct-direct.com website are valid only in the United States. Prices will vary in other regions.

 
SC&T Direct 45-Day No Hassle Return Policy
 
With the SC&T Direct 45-Day No Hassle Return Policy, Customers can purchase our products with confidence and if not satisfied, return them to us for a full refund (less shipping charges) within 45 days for purchases up to $500 US Dollars. To evaluate our products today risk-free, order online or call 1-877-297-0224.
 
Privacy
 
SC&T Direct is committed to protecting your personal information and using it only as appropriate to provide you with the best possible service and products. The information we collect about you, such as your name, address, phone number, email address and credit card information comes from you during the purchasing process or when you subscribe to our mailing list. We do not disclose this information to anyone. Credit card information collected through our website is used for a one time purchase, and is not retained in our system once your transaction is complete.

 

We NEVER sell, rent or trade e-mail addresses with anyone.

 
Security
 

The SC&T Direct Website (www.sct-direct.com) uses a dedicated Shopify SSL Web Server Certificate to offer secure communications by encrypting all data to and from the site. Shopify performs stringent checks on businesses applying for certificates to ensure that the company on the other side is a legal entity. With a trusted authority, like Shopify, our customers can have confidence of knowing that they are sending confidential information to where they think they are sending it. By clicking on the Shopify Authentic Secure seal on our website, you will get real-time confirmation of the validity of the Certificate on the web server you are connected to. The Shopify Site Credentials Page lists the domain it authenticates, the date of expiry and in which country the business is based. The Shopify Site Seal is our visible, real-time assurance of trust and security.

 
Authorized Sales Regions
 

SC&T Direct (d/b/a www.sct-direct.com) is the Authorized Distributor and Sales Office for the SC&T Brand of Products & Services in the United States.

Please contact us here to request an Authorized Representative for other regions.

 
Pricing
 

All online purchases are sold at the prevailing “Sale Price” for each product listed on the www.sct-direct.com website.

Please contact us here to inquire about special quantity or project pricing and to inquire about OEM/ODM product services.

 
Payment Terms
 

Payment is expected at the time of purchase. We accept MasterCard, Visa, Discover, American Express, ShopPay and other popular payment methods.

Please contact us here to inquire about ordering via Company Purchase Order or alternative payment options.

 
Shipping
 
In stock items will ship the same day for all orders received before 3:00 PM EST/EDT. Orders placed after 3:00 PM will ship the next business day. Out of stock items can be back-ordered and lead times will vary by product. For items placed on back-order, Customers will be notified within 24 to 48 hours of anticipated lead-time and given the opportunity to reconsider their order at that time.

All available shipping options will be offered to Customers at checkout time. UPS Express shipping costs are calculated based on ship to address and prevailing UPS rates. SC&T reserves the right to ship all orders using its preferred carrier at a comparable level of service. All orders shipping within the State of Maryland will be charged at the appropriate sales tax rate unless proof of exemption is provided. Any customs charges including duties, taxes, and brokerage fees are the sole responsibility of the Customer or their designated representative.

 
Warranty
 

All SC&T Products come standard with a two-year mail-in warranty. Damaged and modified products as well as products damaged by surges or other environmental causes are excluded from warranty coverage.

 
Returns
 

Customers must contact us here to request an RA number and further instructions. All returned products must be returned freight prepaid, undamaged, and in their original packaging to receive a full refund. Orders over $500 USD or custom orders may be excluded from our return policy or may be subject to a restocking fee.

 

Repairs

 

Please contact us here to request an RA number and further instructions for returning a product for warranty or out-of-warranty repairs. SC&T reserves the right to repair and return or replace returned products with comparable or better products at its sole discretion.